SiteLink Merchant Services

Credit Card Processing, ACH/EFT Bank Draft & Online Payments

SiteLink Merchant Services integrates with SiteLink to lower credit card fees and reconcile statements. While you have a choice in providers, our payment offerings are a natural fit. Even better, our OneSupport team services all of our products.

• Overview
• Features
• FAQs

SiteLink Merchant Services Frequently Asked Questions

If you can't find the answer you are looking for, contact us today or request more information for SiteLink Merchant Services.

• What are the advantages of SiteLink Merchant Services?
  SiteLink’s OneSupport addresses all of your payment support needs. No need to go back and forth between the processor, gateway, and software support, or wait in long queues to answer payment questions about SiteLink’s exclusive payment features for reconciliation and PCI Compliance, and reduction of auto-bill downgrades.
• Who uses SiteLink Merchant Services?
  SiteLink Merchant Services is the most widely used payment services provider for SiteLink software. It is used by top operators and management companies as well as smaller businesses.
• Who do we call for SiteLink Merchant Services support?
  Call SiteLink Support for all payment questions. We now have specialized merchant support to help with more detailed merchant questions or account changes. Our goal is to resolve your questions on the first call, with no long waiting times.
• What rate can I expect to pay?
  Each store must have a separate merchant account. Pricing varies based on sales volume and types of cards accepted. Contact us for a quote.
• Will my rate ever change?
  While we can’t make promises, we have a long, proven track record for not changing rates of our software and merchant services. SiteLink focuses on setting competitive prices from the start while also avoiding the multiple price increases that are common with other vendors in the industry.
• Do I have to be PCI Compliant?
  Yes, PCI Compliance is a set of rules setting security practices for your business. PCI Compliance is mandated by Visa, Mastercard, Discover and American Express for any merchant account. Non-compliant stores face penalties. SiteLink Merchant Services provides assistance and makes PCI Compliance easy by providing a portal to complete the survey and scan.
• Does SiteLink Merchant Services support chip cards and EMV?
  EMV (chip and PIN technology) imposes a liability to the merchant for card-present, fraudulent transactions. SiteLink Merchant Services will release an integrated EMV solution in the coming months.
• Where do I get EMV card readers?
  Most processors sell card readers that only work with their services. You must buy a reader from your processor that integrates with SiteLink software to avoid manually posting transactions offline. SiteLink will release a few choices available in the coming months when it’s EMV solution is released.
• Can I continue to use my bank?
  Our merchant services solution makes deposits and withdrawals to your bank. You do not have to change banks to use SiteLink Merchant Services.
• Can I do auto-bills and web payments with SiteLink services?
  Yes, we support all payment needs with our merchant solution. Merchant services is fully integrated with web payments and SiteLink managed auto-bills. Even better, SiteLink allows you to qualify your transactions for these types of payments to get a better rate.
• Where do I see my daily batches and bank deposits?
  We provide an online web portal that allows you to see your daily batches, the transactions that make up each batch, and bank deposit details.
• Do I have to do a manual daily close?
  There is no need to do a manual close. The SiteLink integration performs an automatic daily close to ensure your software deposits align with the bank deposits.
• How quickly are you able to get my account setup?
  While we always recommend allowing 5-7 business days for your application to be approved by underwriters, most merchant accounts can begin accepting payments within 1 to 2 days.