Benefits of Offering Live Chat and Around The Clock Pay By Phone

Presented on September 20, 2017 by Shannon Charbonneau from XPS Solutions

Live Chat and 24/7 Pay by Phone features allow your prospective and current tenants to reach you in a way that is most convenient for them. Make sure you’re relevant online and by phone!

Live Chat helps keep your website relevant and more than just a static, onscreen brochure about your business. And you already know that offering website payments is an absolute must for a busy facility, but offering a 24/7 Pay by Phone option helps you give your tenants as many ways as possible to give you money on-time, every month! Finally, utilizing a Convenience Fee for online or 24/7 Pay by Phone transactions can add bottom-line dollars to your revenue. You decide whether it is right for your business.

Keep your Site Sticky

Live chat reduces the bounce rate if your prospective tenant doesn’t see what they need at first glance

Play with the Big Guys

The self-storage mega-operators utilize web features like Live Chat and multiple ways to pay. Shouldn’t you?

One More Way to Pay

Give your tenants as many ways to pay as possible and look forward to reducing your delinquencies!

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